Getting started
This is our generic guide. If you’re using Concentric at a large healthcare organisation there may be a specific getting started and support guide, including local integration and contact details. These can be searched here.
Welcome! This is a tailored guide for using Concentric at the organisation. It supports you in getting started and provides details regarding ongoing support should you need it:
About Concentric and why digital consent
Concentric is a digital consent application developed by a small clinically-led team. You can read about the team and why we're working on Concentric. Healthcare software is often difficult to use, slow, and gets in the way; we hope you agree that using Concentric feels pretty different.
The vast majority of clinicians using Concentric state that they prefer it to the traditional paper process, that the quality of the consent process is improved, and that their time is better utilised. Concentric is now used by around 20,000 clinicians each month, reflecting adoption at scale across clinical workflows.
Patients report accessible and clearly presented information, improved shared decision making, and appreciate being able to revisit the information in their own time.
Video guide
This video guide walks through a few clinical scenarios and demonstrates recommended ways to use Concentric in practice. It also shows different approaches clinicians may take depending on the consent scenario and patient context.
Some scenarios may not be relevant to all users and, where appropriate, can be skipped using the video sections. There is a different version of the video guide for 'read-only' users here.
Some features and workflows also have more detailed guides:
- Consent Form 2 - Agreement to treatment from an individual with parental responsibility
- Consent Form 4 - Treatment in best interests for an adult who lacks the capacity to consent
- Combined procedures - Combining more than one template to create a consent episode
- Custom templates - How to create, manage and use custom templates
- Additional consents - What they are, when they are used, and the workflow
Logging in
At account creation you received an email from Concentric with instructions regarding how to login.
User responsibilities and terms of use
When you first access Concentric, you’ll be asked to review and agree to the user responsibilities and terms of use relevant to your role. These cover the safe and appropriate use of Concentric, including professional and clinical responsibilities, data integrity and security, and accessibility and patient access. If the responsibilities or terms are updated in the future, you’ll be asked to review and agree to the updated version.
Support and contacts
Support for Concentric is provided through your organisation’s internal routes, who will escalate to Concentric Health if required.
For all support queries — including login or account issues, integration errors, training needs, clinical or project queries, and access to your organisation’s Business Continuity Plan (BCP) — start by contacting your local IT service desk or equivalent.
Additional resources
The are other resources across the website that can be useful at different times and by different users. Some of these include:
Knowledge bank - FAQs from clinicians and deploying teams.
Signature pads - Setting up and using a compatible signature pad.
Admin application guide - For admins managing accounts and reviewing usage.
Search - Our site-wide search for anything you can't find!
Updates and feedback
Concentric is shaped by what our users tell us, and we are always looking to improve based on this feedback. We regularly release updates to Concentric with new and improved product features, and updated clinical content. Explore our product release notes and content release notes to see recent updates.
You can share feedback at any time by clicking 'give feedback' in the account menu within Concentric. Every submission is reviewed by our team, and your feedback directly informs our roadmap.