Content request process
Our clinical content is a library of thousands of consent templates and concepts, written and maintained by a team of clinicians. It is continually improved based on feedback, new evidence and guidance, and regular reviews (read about our content development process). You can search for templates by name within the application, or explore the full library on our treatment templates page, where you can search by name or filter by specialty.
Within a consent episode, all templates can be personalised for the individual patient, for example by adding a specific indication or modifying the risk profile.
Submitting and triaging requests
Most deployments use the ‘master’ version of our content, giving clinicians access from day one to what we believe is the largest and best resource of consent information in the world.
For any new content, or change to existing templates or concepts, we recommend starting with a request. Requests can be submitted to our content clinicians via the in-application ‘Content request’ link in the account menu (top-right corner).
Our clinicians triage each request and advise on the best approach. In some cases, we may recommend creating a custom template for clinicians to use in the meantime, or getting organisational approval for the change. Where requests are globally applicable and should be applied across all deployments, they are added to our backlog for prioritisation.
All requests go through our content development process, which keeps style and quality consistent across templates. As part of this, we apply editorial judgement to each request, so the final content may differ from what was originally requested.
Organisation-specific changes
Some requests are triaged as an ‘organisation-specific change’, for example those relating to local data, or where our team cannot find published evidence to support the request. In these scenarios, our team supports the requester through the organisation’s process, for example by informing them of the approval required and the relevant clinical lead.
Organisation-specific changes are applied on top of our master content. The rest of the template continues to receive updates from the master version over time, but the organisation-specific changes themselves are not actively reviewed by our team, so responsibility for the change and keeping it up to date rests with the organisation.
Request prioritisation and status updates
Our team of clinicians prioritise content requests equitably, considering the request’s relevance across deployments, complexity, and the feasibility of parallel or interim solutions such as custom template use.
We are a small team who are committed to maintaining high-quality standards for clinical content (read about our PIF TICK certification) for our tens of thousands of clinician users. We release content updates every few weeks, many in response to requests (see our recent releases). As such, most requests are completed in months rather than days or weeks. We appreciate your patience and understanding during this process.
Key individuals within each organisation (for example, project or service desk teams) can see all of its requests and their status. Once a request is completed, we notify the requester.
Additional patient information resources
Additional resources that sit outside Concentric, such as patient information webpages or leaflets, can be added alongside our content. This follows a separate process (read about our patient information resources process).
Meet the content team
Brogan Rudge
Content clinicianA surgeon by training, Brogan brings her experience of clinical communications for diverse audiences to our content process.
Bowie Lau
Content clinicianFrom oncology to ontology! Bowie brings a medical background to the ontology team, alongside a keen interest in internationalisation.
Tommy Le
Content clinicianA surgeon by training, Tommy brings a fresh perspective to content at Concentric, combining clinical expertise with experience in social media and movie set design.
Dafydd Loughran
Clinical Safety OfficerA surgeon by training and co-founder of Concentric, Daf reviews every change to our master content before release, providing clinical safety oversight.