Clinical operations coordinator
Expand your operations experience in a purpose-driven organisation
£30-40k, Remote, Full time
Who we are
We're a small, friendly, clinically-led team building Concentric for the benefit of patients and clinicians. Join a team delivering significant impact at a national scale, with 7,500 clinicians, and 25,000 patients using Concentric every week. Read more about the team and why we're working on Concentric.
Be part of the growing operations team, playing a pivotal role in helping patients make better, more informed decisions about their health, with their clinicians, through the deployment of Concentric digital consent.
The role
We’re seeking an organised, people-loving individual to support deploying our award-winning digital consent application across the UK and beyond. Now embedded in over 35 healthcare organisations (with many more on the horizon), the time has come to expand our operations team. Working with our Clinical Operations Lead, you will form a core part of this small but essential team, ensuring the smooth running of the business.
This fast-paced role offers variety and brilliant opportunities for personal and professional development. As one of the key contacts for deploying organisations, you must be a confident communicator. You will engage in regular meetings and discussions with a diverse group of individuals, from project managers and technical leads to clinicians and patients. Strong people skills and an ability to adapt communication styles for different audiences are essential to the role.
With multiple deployments running concurrently, each at varying stages, we’re looking for someone with a love of organisation and project management. You’ll be responsible for supporting the management of deployments from the point of contract signing to long-term digital consent optimisation, keeping everyone happy and on track. A fundamental part of deployments involves working closely with our in-house developers to support technical integration and ongoing management of Concentric into each healthcare organisation’s systems. While this is not a technical role, you must be comfortable using various digital applications, such as Google Workspace, Slack, Airtable, and Notion.
As is typical of start-up culture, we take an all-hands-on-deck approach, allowing you to get involved in activities outside of the everyday to expand your skill set. Activities include providing ad-hoc support to business development activities, marketing and communications, exhibiting at conferences, or paying visits to our customers.
Key responsibilities
- Project management - keeping everyone on track to support successful new deployments (and updates to existing ones)
- Account management - supporting a smooth and speedy transition to ‘business as usual’ and working collaboratively with customers to problem solve and optimise their usage of Concentric
- Being the master of our support desk, managing and escalating queries as needed
- Fielding feedback and insights from users to inform product and clinical ontology improvements
- Supporting senior management with ad-hoc requests, particularly in relation to business development
- Maintaining accurate and up-to-date records and documentation for each tenant (customer)
The ideal candidate will…
- Thrive off human connection and building relationships
- Have excellent written and verbal communication skills, with a mature understanding of how to communicate effectively with different audiences, including patients
- Have experience working within the health or social care sector and an understanding of NHS operations and compliance requirements
- Be organised and comfortable managing a broad-ranging and shifting workload with a strong understanding and intuition for the appropriate prioritisation of incoming queries and requests
- Have a shared passion for improving healthcare service provision and supporting shared decision making for the benefit of patients and clinicians
Salary and benefits
- Salary: Typically £30k–£40k (dependent on experience, with potential to stretch for the right candidate) + EMI share options.
- Advertised as a full-time role, but applications preferring 80% FTE will be considered equally.
- We work remotely, with employees mostly in the UK. Office/co-working costs are covered, and we'll pay for any equipment you need to do your job. To get the balance of spending some work and social time co-located together, we hold 'team weeks' every few months, in a nice location (costs covered by the company).
- 25 days holiday per year plus bank holidays.
- We are committed to supporting our employees' personal development and will work with you to create a training and development plan aligned to the requirements for your role and the business.
How to apply
To apply, please send a CV and cover letter or intro video by email to Chloe (Clinical Operations Lead).
In terms of process, we’ll be filtering applications as they come in, so we’ll be in touch within a few days to let you know if we think we might be a match. The plan is to then have an initial filtering call. Successful applicants will proceed to a more formal interview process, including completing a task to assess suitability for the role. We aim to complete the interview selection process by the end of May, so we recommend submitting your application before then.
A polite note to say we won’t be engaging with recruiters or agencies for this role.
Key colleagues in this role
Chloe Fox
Clinical operations leadChloe leads on clinical operations and will be the line manager for the successful applicant. With a wealth of operations and account management experience she's an expert on digital consent deployment and support.
Adrián Enríquez
Elm engineerAlongside frontend development, Adrián also works with healthcare organisations' technical teams to integrate Concentric, supported by the clinical operations team.
Brogan Rudge
Ontology clinicianThe clinical operations team liaise closely with the content team, including Brogan, as content requests represent a significant proportion of support queries.